FAQ
November 26, 2019 2019-11-26 1:55FAQ
What are you looking for?
Find answers and solutions to common issues. If you can't find an answer, contact us and we will be happy to help.
Please call Billey's office at (+12) 345 6789 or email us with your question
Top ten most popular FAQs
Please enter a keyword to search through public tickets & articles for finding answers to your questions.
Theme Requirements
Thank you for taking sides with us and purchasing our theme. In order for the theme to function properly on your site, you must be running WordPress 4.9 or higher, PHP 5.6 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux.
How to translate the theme
You want to translate your site to another language but you can not do it with the theme part. So what should you do?
Loco Translate plugin is the best solution for you.
Step 1: Navigate to Plugins >> Add New
Step 2: Find Loco Translate in Search Plugins box
Step 3: Install and active this plugin.
Plugins Licenses
The plugins are only included in the theme, but we can’t share our licenses to our customers because of the copyright.
You have 2 choices to update the plugins.
Option 1: You can purchase your own license to active them to receive automatic updates.
Option 2: You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update.
Do not hesitate to contact us if you need more information.
White screen (blank page) after installing theme
Please follow these instructions:
1. Read following article:
https://thememove.ticksy.com/article/13935/
2. If step 1 did not help you then delete unnecessary plugins via host or wp-content/plugins and then try again.
3. Finally if none of above steps worked then use following instruction to make your “WP_DEBUG” true and send your WordPress admin user/password and FTP login information
Theme is missing the style.css stylesheet error
The common issue occur when installing a WordPress theme is “ The package could not be installed. The theme is missing the style.css stylesheet”. It make installing process can not be completed.
When you download theme file from Themeforest, you will have 2 options:
Option 1: Download WordPress file only.
Option 2: Download full package (full zip folder). You will need to extract and locate the installable WordPress file to upload when you install the theme.
What To Do If Demo Content Import Fails
If the import fails and does not respond after a few minutes, or it announces that “ Import failed”, your PHP configuration limits too low to complete the process. Please contact your Web host and ask them to increase those limits follow this minimum:
- max_execution_time 300
- memory_limit 128M
- post_max_size 32M
- upload_max_filesize 32M
I have imported demo but no image are included? Why?
We are sorry to say that demo images have copyright and you need to purchase theme by yourself. All of our template have the same situation. You can purchase or download free images here:
Do not hesitate to contact us if you need more information.
How to update the theme
There are 2 ways to update the theme
Option 1: Update Automatically
- Navigate to Insight Studio core >> Welcome
- Fill your Purchase code and submit. Then the template automatically updated.
Where is my purchase code?
Do not worry when you can not find your purchase code. Let us show you how to get it.
Firstly, to obtain the Item Purchase Code, please go to your account >> Download >> click on “ License certificate and purchase code”
Open the text file and look for “ Item Purchase Code”.Congratulation! You get your Purchase Code already !!
500 Internal Server Error
Internal Server Error, also the 500 Error, can be caused by something from your web’s server, and it is not related to the theme. There’s not much you can do about that.